Veterinary Receptionist / Customer Service Representative

Allegheny Veterinary Associates is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: Starting at $18 per hour, for each hour worked
• This is a full-time position, with a flexible schedule usually working 4 - 8.5 hour shifts each week and availability needed Monday-Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

M inimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Avimark, preferred
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records

Why choose Allegheny Veterinary Associates?

Allegheny Veterinary Associates is a 3-doctor small animal practice in Pittsburgh, PA, offering a well-rounded caseload that most GPs can't match — wellness and preventive medicine alongside advanced orthopedic surgery (including TPLOs), soft tissue surgery, dentistry, and diagnostics. You'll work alongside a highly respected orthopedic surgeon and a client-focused Medical Director in a fun, no-drama team culture that communicates directly, supports each other, and genuinely enjoys coming to work. No weekends, no on-call, and a built-in early day each week — it's a predictable schedule that respects your time outside of work.

Pittsburgh itself is one of the most underrated cities in the country — distinct neighborhoods, a thriving food and arts scene, easy access to trails and outdoor spaces, and a cost of living that lets you actually enjoy it all. If you want great medicine, real teammates, and a city worth living in, Allegheny Vet is worth a look.

Your next chapter starts here — apply today and let's talk!

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