Client Service Representative at Homewood Veterinary Care

Practice:

Homewood Veterinary Care officially opened as of October 2022! Previously Markham Animal Clinic, we outgrew our old facility and are very fortunate to have moved into a new, spacious, and beautiful hospital. We are an AAHA accredited practice and our team promotes modern medicine while also offering a great patient and client experience.

Our new facility offers 6 exam rooms, dedicated surgery and dental suites, state of the art equipment, separate cat and dog areas (Fear Free of course!), and many other enhancements which will make it feel like home.

More about the Role:

The Client Service Representative is the first point of contact for our clients, whether they are calling our hospital or walking through our doors.

We are seeking someone with a bubbly, outgoing personality who genuinely enjoys interacting with people and animals. The ideal candidate understands the importance of creating a positive first impression, remaining compassionate during stressful situations, and providing exceptional customer service.

This is a fast-paced position that requires excellent communication, organization, and the ability to multitask while maintaining a positive and professional attitude.

At Homewood Veterinary Care, we are passionate about providing compassionate, high-quality veterinary care while creating a welcoming environment for pets and their families.

Our motto, 'Caring For The Pets You Love,' reflects our commitment to exceptional patient care and building lasting relationships with our clients.

We are looking for an enthusiastic, friendly, and dependable Client Service Representative (CSR) to join our growing team!

Anticipated Work Schedule

• Monday: 9:00 AM – 5:00 PM

• Tuesday – Friday: 7:45 AM – 5:00 PM

Future Saturday Availability: Homewood Veterinary Care anticipates expanding its services to include Saturday appointments. Any future Saturday scheduling expectations will be discussed with team members prior to implementation.

Schedules are subject to operational needs and applicable meal and rest break requirements.

What We're Looking For

We believe that exceptional veterinary care begins with exceptional customer service.

Our ideal candidate is someone who brings positive energy to the workplace, enjoys building relationships with clients, and understands that every interaction matters. Whether greeting an excited puppy, assisting a concerned pet owner, or managing multiple telephone calls, we want someone who can make our clients feel heard, valued, and welcomed.

If you're a people person, an animal lover, and thrive in a busy, team-focused environment, we'd love to have you join Homewood Veterinary Care!

Caring For The Pets You Love.

Employee Benefits & Perks

• Employee discounts on veterinary services and pet products, subject to hospital policy and eligibility requirements.

• Opportunity to work in a supportive, team-oriented environment.

• Hands-on training and professional development opportunities.

• Opportunity to grow with an expanding veterinary practice.

• The rewarding experience of helping pets and the people who love them.

Competencies:

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner.  Quickly incorporating feedback to ensure positive results.  Sharing ideas and being open to other’s ideas.
• Communicating: Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills: Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.

Essential Responsibilities:

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Requirements/Qualifications:

• Ability to work on weekends as required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• Practices OSHA safety techniques including proper PPE

Benefits Offered:

• Paid time off
• Health insurance; dental insurance; vision insurance
• Retirement benefits or accounts
• Bonus incentive
• Flexible work schedules
• Career and professional development
• Employee Assistance Program
• Employee Referral Program

Benefits offered may vary depending on full or part time employment status according to company policy. 

Pay Range:

USD $18.00 - USD $20.00 /Hr.