Veterinary Receptionist/Customer Service Representative

Bellevue Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $20-24 per hour, for each hour worked
• This is a full-time position, with a flexible schedule and availability needed Monday-Saturday with Saturdays being rotating.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

M inimum qualifications and skill set:

• 2+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Bellevue?

Bellevue Animal Hospital is a seven-doctor, general practice that has been serving Eastside dogs and cats since 1955. We recently moved into a beautiful, larger location that is fully renovated. We’ve provided generations of pets individualized care, from wellness exams and dental care to surgery, ultrasound, laser therapy, nutritional counseling, and more. The Bellevue team displays an unrivaled commitment to our community, and in return, our clinic has been voted Best of Bellevue 5 consecutive years in a row! Our experienced team is well equipped with excellent diagnostic tools, multiple LVTs, and a talented support staff. Our staff takes a Fear Free approach to patient care, and we take our last appointment at 5:30pm so our team can truly enjoy life outside of work.

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