Veterinary Receptionist/Customer Service Representative

Arbor Hills Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $18 - $22 per hour, for each hour worked
• This is a  full-time position, with a 4-10s schedule and availability needed Monday-Friday. No weekends!

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 3+ years of experience in a customer service reception role
• Previous veterinary receptionist or healthcare-related front-desk experience required
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially EzyVet, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose us?

At Arbor Hills Animal Clinic, we are passionate about providing exceptional veterinary care to the pets of Ann Arbor. Our 4-doctor team is dedicated to creating a welcoming and supportive environment where every pet and family feels valued. We work closely together to deliver personalized, comprehensive care, utilizing the latest technology and techniques. Our focus on collaboration and continuous learning ensures that our staff is always growing and providing the best possible care. If you’re looking to make a real difference while advancing your career, Arbor Hills Animal Clinic is the perfect place to do so. Apply today!

#LI-HK1