Veterinary Receptionist / Veterinary Receptionist

Tender Care Animal Hospital in Peoria, Illinois, is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and Compensation

• Compensation: $16–$18 per hour
• Full-time position with a 4/10 schedule and availability needed Monday–Saturday.

Full-time Benefits Package*

• Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Part-time team members may be eligible for limited benefits in accordance with company policy and state law.

Minimum Qualifications and Skill Set:

• 1–3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Ability to manage a multi-line phone system while assisting in-person clients
• Experience working with veterinary practice management software, especially EzyVet, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional, and solution-oriented during busy periods

Why Choose Tender Care Animal Hospital?

Tender Care Animal Hospital, located in Peoria, Illinois, is a trusted and compassionate hospital dedicated to providing high-quality care for pets. The hospital offers a wide range of services, including preventive care, wellness exams, vaccinations, dental care, and surgery. Our team of experienced professionals prioritizes the health and well-being of animals while maintaining a comforting and stress-free environment for pets and their owners. With a focus on education, teamwork, and compassionate service, Tender Care Animal Hospital is committed to making a positive impact in the Peoria community.