Veterinary Receptionist

Our recently remodeled hospital features:

• Advanced emergency and critical care medicine
• Digital radiology
• Ultrasound
• Endoscopy
• Full in-house reference laboratory
• High technician-to-doctor staffing ratios
• Collaborative team culture focused on exceptional patient care

Some of the responsibilities you will own in this role:

• Welcome clients and patients with warmth, empathy, and professionalism
• Answer multi-line phones while appropriately prioritizing urgent and emergency calls
• Schedule appointments and coordinate emergency walk-in arrivals
• Accurately obtain patient histories, client information, and medical records
• Communicate treatment updates and next steps with compassion and professionalism

Hospital Operations

• Coordinate patient flow between the reception and medical teams
• Process invoices, estimates, payments, and financial transactions accurately
• Support prescription refill requests and food or medication pickups
• Maintain complete and accurate electronic medical records
• Help ensure smooth daily workflow throughout the hospital

Team Collaboration

• Work closely with veterinarians, veterinary technicians, assistants, and leadership
• Maintain a welcoming, clean, and organized reception area
• Support fellow team members during busy emergency periods
• Adapt to changing caseloads while maintaining a positive, solution-oriented attitude

What We’re Looking For

• Previous experience as a Veterinary Receptionist, Veterinary Client Service Representative, Medical Receptionist, or Veterinary Customer Service Professional
• Experience working in a Veterinary Hospital, Emergency Hospital, Specialty Hospital, Urgent Care, or Human Healthcare setting preferred
• Excellent communication and conflict-resolution skills
• Strong multitasking and organizational abilities
• Confidence using computer software and electronic medical records
• Ability to prioritize multiple responsibilities without sacrificing accuracy
• A positive, team-first attitude and genuine passion for client service

Schedule

Scheduling may include a combination of:

• Day Shifts
• Evening Shifts
• Overnight Shifts
• Weekends and Holidays on a rotating basis to support our 24-hour emergency hospital

Candidates should be comfortable:

• Standing and walking for extended periods throughout the shift
• Frequently moving between reception, treatment, and client areas
• Lifting or assisting with pets weighing up to 50 pounds with assistance when appropriate
• Working around animals of varying sizes, temperaments, and medical conditions
• Exposure to animal hair, dander, odors, cleaning chemicals, noise, and occasional bodily fluids
• Remaining calm, compassionate, and professional during emotionally difficult situations involving sick or injured pets

Why Join Emergency Veterinary Clinic of Niceville?

• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• Life Insurance
• Employee Assistance Program
• Calm Health mental wellness resources

Financial Benefits

• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Flexible Spending Account options

Professional Development

• Continuing Education support
• Paid Continuing Education opportunities
• Career advancement within Innovetive Petcare
• Leadership development opportunities
• Ongoing training and mentorship

Additional Perks

• Employee Pet Care Discounts
• Rocket Lawyer legal assistance program
• Supportive, collaborative hospital culture
• Opportunities to grow into leadership or other hospital support roles