Veterinary Receptionist

Veterinary Receptionist | $20–$26/hr
Location: Woburn, MA
Schedule: Full-Time | Monday, Tuesday, Thursday, Friday 8a – 6p
Compensation: $20–$26/hour

Massachusetts Veterinary Referral Hospital in Woburn, MA is hiring an Veterinary Receptionist to join our Client Care team. This full-time Veterinary Receptionist opportunity is ideal for someone with strong customer service skills who thrives in a fast-paced emergency and specialty animal hospital environment.

Join a collaborative team where your communication, organization, and compassion help create a positive experience for clients and their pets during every visit.

Compensation

• $20 - $26/hour, based on experience and skillset

Full-Time Benefits:

• Continuing Education & Uniform Allowance + Free VetBloom access (RACE-approved CE)
• Starting 3 weeks vacation + Sick Time
• Working a holiday = DOUBLE Pay!
• Employee Referral Bonuses + Employee Pet Discount
• Access exclusive financial benefits to help you save on student loans, mortgages, and personal loans
• NVA Pet Resort Discount + Pet Insurance Discount
• Medical, Dental, Vision + HSA/FSA Options
• Insurance Options: Life and AD&D + Short & Long-Term Disability + Critical Illness + Accident + Hospital Indemnity
• 401(k) with employer match
• Employee Assistance Program

Schedule

• Full-time:
  •  Monday, Tuesday, Thursday, Friday 8a – 6p Part-time:

Responsibilities
As a Veterinary Receptionist, you’ll be the first point of contact for clients and patients arriving through our emergency and specialty departments. This role is ideal for someone who thrives in a fast-paced environment, stays calm under pressure, and is passionate about creating a positive client experience.

Responsibilities include, but are not limited to:

• Prepare for appointments by reviewing medical records, retrieving client files, and organizing required forms
• Complete and review documentation accurately to meet hospital and legal standards
• Enter client and patient information into the hospital system with accuracy and attention to detail
• Admit and discharge patients while coordinating follow-up visits
• Collect payments and guide clients through payment options, including financing solutions
• Process pet insurance claims from start to finish
• Maintain a clean, welcoming front desk, lobby, restrooms, and bereavement spaces
• Support clients through urgent and emotional situations with empathy, professionalism, and clear communication
• Partner closely with our emergency and specialty teams to ensure a seamless client and patient experience

• Previous client service, veterinary reception, or healthcare/front desk experience preferred
• Strong customer service and communication skills with the ability to create a positive first impression
• Ability to multitask and stay organized in a fast-paced hospital environment
• Comfortable handling sensitive conversations with compassion and professionalism
• Detail-oriented with strong administrative and computer skills
• Ability to work collaboratively with multiple departments and adapt to changing priorities
• Veterinary or emergency hospital experience is a plus
• Fluent English speaking and reading skills required

• Dedicated ambulance bay for emergencies
• Multiple treatment wards and 20+ exam rooms
• Digital radiography, MRI, and CT suites
• Advanced operating rooms
• Veterinary compounding pharmacy, orthopedic and joint replacement surgeries, neurosurgery suite, and oncology center
• Referral services across specialties including Acupuncture, Anesthesia, Cardiology, Diagnostic Imaging, Internal Medicine, Neurology, Ophthalmology, Oncology, Social Work, and Surgery

• Burlington, MA & Stoneham, MA & Winchester, MA
• Reading, MA & Wakefield, MA & Wilmington, MA
• Lexington, MA & Arlington, MA & Medford, MA
• Melrose, MA & Malden, MA & Billerica, MA
• Bedford, MA & Tewksbury, MA
• North Reading, MA & Andover, MA
• North Andover, MA & Somerville, MA & Cambridge, MA
• Boston, MA & Lowell, MA & Chelmsford, MA

About Ethos Veterinary Health
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.
Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.
Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.
At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us
At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer
Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.