Veterinary Customer Service Representative

$24.00–$29.00/hour DOE | Full-Time

Schedule: 8:00 AM–5:30 PM

Do you love animals, enjoy helping people, and thrive in a busy, team-oriented environment?

Animal Dental Clinic in Redwood City, CA, is hiring a full-time Customer Service Representative (CSR) to join our veterinary dentistry team!

As one of the first points of contact for our clients, you'll play an important role in making pet owners feel welcomed, informed, and supported throughout their pet's dental care experience.

• Competitive pay of $24.00–$29.00/hour, depending on experience
• Full-time opportunity with a daytime schedule
• Work in a veterinary practice focused on dental and oral health
• Be part of a team dedicated to compassionate patient and client care
• Build valuable experience in veterinary specialty medicine

In Your Day-to-Day, You Will

• Welcome clients and their pets, creating a friendly and professional first impression.
• Answer incoming calls, respond to client questions, and direct inquiries appropriately.
• Schedule appointments and help coordinate patient visits.
• Communicate clearly and compassionately with pet owners regarding appointments, procedures, and next steps.
• Maintain accurate client and patient information in the hospital's computer systems.
• Assist with client check-in, check-out, and general front desk responsibilities.
• Coordinate communication between clients and the veterinary team.
• Use Microsoft Word, Excel, and veterinary practice software to support daily administrative tasks.
• Maintain an organized reception area and help keep daily operations running smoothly.
• Manage multiple priorities while ensuring clients feel heard, respected, and supported.

What You Bring

• Strong customer service and communication skills
• Compassion and empathy when interacting with clients and their pets
• Excellent organizational skills and attention to detail
• Ability to multitask and stay organized in a busy environment
• Comfort using computers, telephone systems, and office software
• Familiarity with Microsoft Word and Excel
• Ability to work independently while contributing to a collaborative team
• A positive, dependable, and professional attitude
• Previous veterinary reception, customer service, or medical office experience is a plus

Location Highlight

Animal Dental Clinic is located in Redwood City, CA, on the San Francisco Peninsula, with convenient access from San Carlos, Belmont, Menlo Park, Palo Alto, San Mateo, Foster City, Burlingame, and surrounding Bay Area communities.

About Animal Dental Clinic

At Animal Dental Clinic, we understand that pets are family. Our team is dedicated to providing high-quality veterinary dental care while making sure clients feel comfortable, informed, and supported throughout their experience.

From the first phone call to the final check-out, our client service team plays an important role in creating a positive experience for pets and their families.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is a network of specialty and emergency veterinary hospitals committed to advancing veterinary medicine through exceptional patient care, collaboration, education, and innovation.

Join Us

If you're an experienced Customer Service Representative, Veterinary Receptionist, Client Service Representative, or Front Desk Coordinator who enjoys helping people and wants to work in veterinary medicine, we'd love to hear from you.

Apply today to join Animal Dental Clinic in Redwood City!

Ethos Veterinary Health is an Equal Opportunity Employer. Employment decisions are based on qualifications, competence, merit, and business need.