Veterinary Receptionist - Daytime, Swing Shift, and Overnights available

Help Build Something Exceptional from Day One

Now Hiring for Multiple Full-Time Shifts

We are currently hiring for:

• First Shift (Days)
• Swing Shift (Afternoons and Evenings)
• Overnight Shift

• Emergency and Critical Care
• Internal Medicine
• Surgery
• Neurology
• Medical Oncology
• Cardiology
• Radiology
• Dermatology

What You'll Do

Client Service and Communication

•  Welcome clients and patients with professionalism, compassion, and empathy 
•  Answer multi-line phone systems while prioritizing emergency situations 
•  Schedule specialty consultations, emergency visits, rechecks, and follow-up appointments 
•  Provide timely updates regarding hospital workflow, patient status, and estimated wait times 
•  Assist clients through emotionally challenging situations with professionalism and kindness 

Hospital Operations

•  Register patients and accurately obtain medical histories and client information 
•  Maintain complete and accurate electronic medical records 
•  Coordinate communication between clients and the medical team 
•  Process invoices, payments, estimates, and financial transactions accurately 
•  Assist with prescription pick-ups and client documentation 

Referral and Specialty Coordination

•  Support scheduling across multiple specialty departments 
•  Coordinate incoming referrals and specialty appointments 
•  Ensure medical records and referral documentation are complete 
•  Help facilitate seamless communication between referring veterinarians, specialists, and clients 

Team Collaboration

•  Partner with veterinarians, technicians, assistants, and leadership to maintain efficient hospital workflow 
•  Maintain a clean, organized, and welcoming reception area 
•  Identify workflow improvements that enhance the client experience 
•  Support a collaborative and positive hospital culture 

What We’re Looking For

Required Qualifications

•  High School Diploma or GED 
• Minimum 2 years of experience as a: 
  • Veterinary Receptionist
  • Veterinary Client Service Representative
  • Veterinary Client Care Specialist
  • Veterinary Front Desk Professional
  • Medical Receptionist
  • Healthcare Client Service Representative
•  Strong customer service and communication skills 
•  Ability to multitask while maintaining accuracy and professionalism 
•  Comfortable supporting clients during emotional and high-pressure situations 
•  Reliable attendance and strong organizational skills 

Highly Preferred

•  Previous Emergency or Specialty Veterinary Hospital experience 
•  Familiarity with veterinary terminology 
•  Experience using veterinary practice management software 
•  Experience working in a high-volume veterinary or medical environment 
•  Bilingual English and Spanish is a plus 

Physical and Work Environment Requirements

Team members should be able to:

•  Sit, stand, and walk for extended periods throughout the workday 
•  Frequently bend, reach, and move throughout the hospital 
•  Occasionally assist with lifting items up to 50 pounds 
•  Comfortably work around animals of varying sizes and temperaments 
•  Work in an environment with exposure to animal dander, fur, saliva, blood, urine, cleaning products, disinfectants, and veterinary-related odors 
•  Remain calm and professional during emergency situations while managing multiple priorities

Why Join Dogwood Veterinary Specialty & Emergency?

Comprehensive Full-Time Benefits

• Competitive compensation based on experience 
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Life Insurance
• Short-Term and Long-Term Disability Coverage
• Employee Assistance Program
• Calm Health Mental Wellness Resources
• Rocket Lawyer Legal Services
• Employee Pet Care Discounts
• Continuing Education and Professional Development Opportunities
• Leadership Development Programs
•  Career advancement throughout the Innovetive Petcare network of specialty, emergency, urgent care, and general practice hospitals 

Apply Today