Veterinary Receptionist / Client Service Representative

Fairgrounds Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $18 - $20 per hour, for each hour worked
• This is a full-time position with a 4/10 schedule and availability needed Monday through Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-line phone system while assisting in-person clients
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Fairgrounds Animal Hospital?

Fairground Animal Hospital (the biggest little clinic in Reno!) offers a wide range of veterinary services from wellness exams and annual vaccines to dental care, soft tissue and orthopedic surgeries, and urgent care. We have an in-house lab, digital x-ray, dental radiography, ultrasound, intra-oral camera, laser therapy and a paperless record system through Cornerstone. Additionally, we utilize high-grade anesthetic monitoring equipment, including doppler, capnography, ECG, and pulse oximetry.

We are a well-established and growing 4-doctor practice that is truly part of the Reno community. Our team includes 3 LVTs who are committed to ongoing learning and development. We value clear communication, professionalism, and teamwork while enjoying a sense of camaraderie and fun. We recognize the importance of work-life balance and want our team to enjoy life outside of their job.