Veterinary Receptionist / Client Service Representative

Animal Hospital of East Davie is seeking an outgoing Client Service Representative to serve as the welcoming face of our boarding and grooming facility!

In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services — for everything from routine wellness visits to urgent care, boarding, and grooming through our Davie Dog House. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment where clients know you by name and you genuinely love coming to work.

Schedule and compensation:

• Compensation: $15 - 17 per hour, for each hour worked
• Schedule: This is a full-time position with a set, predictable schedule — Monday, Tuesday, Wednesday, and Friday. Shifts rotate between 6 and 10 hours depending on the day, totaling approximately 30–32 hours per week. You'll always know when you're coming in, and you'll have Thursdays and weekends to recharge. No on-call requirements.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

M inimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Experience with boarding and grooming facilities is preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especially Avimark, preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Animal Hospital of East Davie?

Animal Hospital of East Davie is a 3-doctor small animal and pocket pet practice in Advance, NC — founded in 2004 and built over 20 years into a full-service hospital offering general medicine, urgent care, soft tissue surgery, canine reproduction, dentistry, diagnostics, and full boarding and grooming through the Davie Dog House. Fear Free certified, well-equipped, and driven by a team that has been together for years and genuinely likes each other — this is the kind of clinic where clients know the staff by name and staff actually stay.

We're heading into our most exciting chapter yet: a brand-new 9,000 sq ft facility is breaking ground in 2026 right on our current property. It's the right time to join a practice that's growing with intention, in one of North Carolina's fastest-growing communities just outside Winston-Salem. Set schedules, time-and-a-half Saturdays, 50% insurance contribution, and a drama-free culture that takes as much pride in how we treat each other as how we treat our patients.

Ready to join a team that's been building something special for 20 years — and is just getting started? Apply today!

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