Veterinary Practice Manager

About the Role

What You'll Do:

• Manage, plan, and coordinate the practice’s overall operations while cultivating a supportive and collaborative team environment
• Partner with the Regional Operations Manager to develop long-term practice vision and goals
• Lead, mentor, and motivate a compassionate veterinary team at PAZ East
• Develop your team through regular staff meetings, one-on-one feedback, and annual reviews
• Maintain compliance with organizations such as OSHA and the DEA
• Manage client retention by demonstrating and reinforcing exceptional client service
• Oversee all financial responsibilities including payroll, accounts receivable, pricing, and inventory
• Partner with Hospital Leadership to lead the team, maintain a great hospital culture, and ensure financial success
• Implement efficient processes while maintaining our culture of creativity and care
• Foster accountability, communication, and team engagement
• Manage staffing, scheduling, and performance to keep the hospital running smoothly
• Collaborate with veterinarians and Innovetive Petcare leadership to support hospital goals and growth

What We're Looking For:

• Bachelor’s degree in Business or a related field preferred
• 3–5 years of experience in a management role, including customer service experience
• Proven leadership experience in a veterinary or medical management setting
• Experience in a practice setting with progressive responsibility is a plus
• Strong leadership skills with high emotional intelligence and a collaborative mindset
• Exceptional communication and organizational skills, both written and verbal
• Intermediate computer proficiency (Microsoft Office Suite) and ability to learn Practice
• Management Software
• Effective delegation and time management skills with the ability to achieve results through others
• Positive interpersonal skills with staff and clients; thrives in a team environment
• Flexible, forward-thinking, and passionate about innovation and continuous improvement
• A people-first leader who values empathy, inclusivity, and accountability
•  A dash of quirkiness and a love for Austin’s unique energy — because fitting in at PAZ means embracing what makes you, you

Why You'll Love Working Here:

• Authentic Austin culture with a focus on individuality and respect
• Opportunities for training, career development, and continuing education
• Comprehensive benefits package including: 
  • Health, Dental, and Vision Insurance
  • 401(k) with company match
  • Paid Time Off (PTO)
  • Employee discounts on services and products