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Veterinary Discharge Coordinator

📍 Hunt Valley, MD·Posted 13d ago

💰 ~$46k–$50k/yrFull-TimeHealth InsuranceDental & VisionPTO / Paid Time OffCE AllowancePet Care Discount

Veterinary Discharge Coordinator
Location: Pet+ ER - Hunt Valley, MD
$22- 24/hr | Full- time | 3x12's | Sunday - Tuesday | 6am - 6pm

Veterinary Discharge Coordinator Overview:

The role of Discharge Coordinator entails many duties to help ensure clear communication between our hospital and clients (owners and PCVet) and internally within CVRC. They also assist doctors with client communication, communicating and assisting clients that have questions after discharge, as well as facilitating an efficient and clear transition from in hospital care to continued and or home care for clients. Additionally, the discharge coordinator helps support the maintenance of patient records and client communications such as laboratory and radiology results, call backs, and follow ups. The discharge coordinator also reviews in hospital billing and will audit as needed if any discrepancies.

Primary Responsibilities & Expectations:

Update discharge information in appropriate PIM system when updated by doctor
Facilitate scheduling all discharges
Ensure all discharging tasks and medications are filled and prepared before scheduled discharge
Triage and field all client questions and concerns
Assist with maintaining lab call back sheets in doctor’s station
Communicate effectively with PCVet
Awareness of CSR support needs
Answer phones
Ensure triage clipboards are readily available
Clean rooms/lobby/mop as needed
Print patient stickers
Collect completed patient clipboards and organize for scanning
Possess excellent customer service skills
Show respect for clients, team members, and animals (alive or deceased) at all times
Maintain strict confidentiality regarding clients and patients for whom the practice provides veterinary services
Learn the medical records system and use accurately to maintain medical records and invoicing
Maintain professional and accurate interdepartmental communications regarding patient and client issues.
Take messages for team members and ensure that they are given to them in a timely manner
Promote open communication regarding daily practice operations
Maintain inventory of food samples, pill cutters, and discharge folders

Education and experience requirements:

High School Diploma or G.E.D.
Basic math, reading and writing skills
3+ years’ experience of experience working in a team of 10 or more.
3+ years’ experience working in a specialty veterinary environment
Bachelor’s degree in relevant discipline

General Knowledge:

Understand general phone etiquette
Be computer literate especially with Windows based computer programs
Be capable of answering a multi-line telephone system
Understand the basic services the ER and Specialty practices provide

Benefits for this role may include health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short-term and long-term disability, and life insurance.

Competitive compensation of $22- 24/hour based on experience and skill set.
Health, dental, and vision insurance.
CE allowance and professional development support, including free VetBloom (RACE-approved CE) access.
Partnership with the Penn Foster Veterinary Technician Program.
Career path and professional development opportunities.
Paid time off.
Retirement savings options, including 401(k).
Uniform allowance.
Employee assistance programs.
Employee pet discounts.

Schedule:

Three- twelve hour shifts per week
Sunday - Tuesday
6am - 6pm

Pet+ER Core Values:
Service Excellence -We strive to provide the best client experience possible. We aim to exceed expectations by delivering care with understanding, empathy and professionalism.
Integrity -Our actions are consistent with our values and beliefs
Teamwork -We value behavior that puts team performance ahead of individual performance and work together in order to achieve our goals.
Innovation -We are open-minded in our approach and believe that improvement will be achieved by continually evaluating and implementing new and different ideas.
Goal Orientation -We engage with intention, set expectations, and perform in such a way that goals are achieved. We believe that continual self-evaluation will enable us to achieve our goals in the future.