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Veterinary Client Service Representative

📍 Austin, TX·Posted 1d ago

💰 Avg $33.96k–$45.13kFull-TimeHealth InsuranceDental & Vision401k MatchPTO / Paid Time OffPet Care DiscountGrowth Opportunities

Proposed work schedule; Sunday from 6a-6p, Monday and Tuesday from 12p-12a

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.

We are looking for: Client Service Representative (CSR)

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.

What you’ll do:

Greet and check-in clients
Answer telephones and transfer calls
Escort clients and their pets to exam rooms
Manage medical records, charts, reports and correspondence
Discuss payment options and process payments
Maintain a neat and clean lobby

Who you are:

Ability to remain composed in stressful and emotional situations
Excellent verbal and written communication skills
Excellent client service skills and phone etiquette
Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
Sense of urgency within a fast-paced environment
Some flexibility with work hours and able to work additional hours when necessary
Critical thinking skills and ability to anticipate needs inter & intra-departmentally
General computer competency required including Microsoft Word and Excel
Previous experience in veterinary setting (preferred)

Perks and Benefits include:

Strong career growth and personal development opportunities
Comprehensive Health Benefits
Vision and Dental
HSA, FSA and Independent Care Spending
401k with Employer Match
Paid Time Off (PTO)
Shift Differentials and On-call Pay
Uniform Allowance
Employee Pet Discounts and Pet Insurance
Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
Continuing Education Opportunities and Assistance Program

Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet is dependent upon the passing of a drug screen and background check.

MedVet does not accept unsolicited resumes from third-party recruiters.