Veterinary Client Service Coordinator

Some of the responsibilities you will own in this role:

•  Welcome clients, visitors, and patients with a friendly and professional demeanor 
•  Provide exceptional customer service in person, over the phone, and via email 
•  Listen empathetically and communicate clearly with clients 
•  Assess client needs and direct them appropriately upon arrival 
•  Maintain a calm, compassionate presence during emergencies and sensitive situations 
•  Keep clients informed of appointment delays and wait times 
•  Serve as a liaison between clients and medical staff 
•  Provide emotional support and resources for grieving pet owners 

•  Schedule, confirm, reschedule, and cancel appointments 
•  Answer multi-line phone systems professionally and efficiently 
•  Route emergency calls appropriately 
•  Provide accurate appointment preparation instructions 
•  Document client communications in hospital software 

•  Prepare and maintain medical records 
•  Accurately enter client and patient information 
•  Process emails, faxes, and correspondence 
•  Ensure documentation is complete, accurate, and professional 
•  Maintain organized records and hospital communications 

•  Process client payments and invoices 
•  Maintain and reconcile cash drawer 
•  Explain payment options, including CareCredit 
•  Complete accounting logs and daily financial reconciliation 
•  Assist clients with financing applications 
•  Ensure accurate financial documentation 

•  Collaborate with veterinary technicians and doctors to optimize patient flow 
•  Monitor lobby cleanliness and appearance 
•  Assist with aftercare documentation and pet memorial services 
•  Troubleshoot client concerns and seek solutions proactively

Preferred Qualifications

Required

•  High school diploma or equivalent 
•  Excellent customer service and communication skills 
•  Strong attention to detail and organizational abilities 
•  Ability to multitask in a fast-paced veterinary environment 
•  Basic computer proficiency 
•  Strong problem-solving skills and sound judgment 
•  Ability to accurately handle financial transactions 
•  Dependable, punctual, and team-oriented 
•  Legally authorized to work in the United States 

Preferred

•  Previous experience in a veterinary hospital, animal clinic, medical office, or healthcare setting 
•  Experience with veterinary practice management software 

This position is ideal for someone who is:

• Dependable – You consistently show up ready to support your team. 
• People-Oriented – You enjoy helping clients and building relationships. 
• Detail-Oriented – Accuracy and organization are important to you. 
• Compassionate – You genuinely care about pets and their families. 
• Team-Focused – You enjoy collaborating and contributing to a positive workplace culture. 
• Calm Under Pressure – You can remain professional and composed during emergencies and emotional situations.

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development