Technician Supervisor

Bring your skills to PetVet and earn a sign-on bonus of up to $1,000 based on your experience as a credentialed veterinary technician!

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PetVet Care Centers' Des Moines Veterinary Hospital is currently seeking Technician Supervisor to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

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Position Overview

Why Join Us:

• Join a small, close-knit team where collaboration, support, and strong working relationships are part of everyday life. You’ll be working in a beautiful, well-maintained facility that provides a positive and welcoming environment for both staff and clients.

Knowledge, Skills and Abilities:

• Customer service and human resource skills.
• Strong medical and clinical skills across all areas of veterinary technician practice.
• Good communication skills both written and oral.
• Ability to plan, organize, and effectively present ideas and concepts.
• Must be able to handle multiple tasks at once and deal with high levels of stress in an environment of changing priorities.
• Ability to train, educate, and develop staff of varying skill levels.
• Goal-oriented; background in managing service-oriented technical operations.
• Ability to maintain composure in stressful and emergency situations or in the presence of critically ill or injured patients.
• Must possess strong interpersonal skills, thrive in a collaborative team environment, and maintain approachable, supportive demeanor.

Education and Experience:

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma required.
• Active CVT, LVT, RVT, or LVMT certification preferred or as required by applicable state regulations.
• Possession of or eligibility for controlled substance permits as required by applicable state regulations.
• Minimum of 3 years of veterinary technician experience with demonstrated high-level clinical proficiency.
• One or more years of supervisory, lead, or mentorship experience preferred.
• May consider an equivalent combination of education, certification, training, and/or experience

Preferred Skills (Nice to Have)

• 5+ years of veterinary experience
• 1 or more years supervisory or mentorship experience

Physical Requirements:

• Dependable attendance is required.
• Must be able to lift up to 50 pounds.
• Must be willing to work long or irregular hours under pressure conditions.
• This position requires the ability to walk, bend, stand, and reach constantly during a minimum 8-hour day.
• Fine motor skills adequate for utilizing hospital equipment.

Schedule:

• Monday/Wednesday/Thursday/Friday from 8:30AM-5:50PM
• Minimum 3 shifts/week
• Possible option for Tuesday or Weekend shifts in the future

Essential Functions — Duties include, but are not limited to:

Staff Management:

• Interview, hire, train, review, schedule, and develop technical staff.
• Conduct introductory and annual performance evaluations; deliver constructive feedback.
• Administer on-call schedules as well as standard scheduling for staff; monitor and regulate overtime hours.
• Assign job responsibilities to each team member and direct patient care workflow.
• Enforce hospital policies and communicate new protocols to the technical team.
• Monitor team member competence and effectiveness; address performance concerns promptly.
• Exhibit confidentiality and professionalism in all team member matters; be proactive in issue resolution.
• Keep hospital management informed of any issues or risks affecting operations or team member relations.

Patient Management:

• Perform the full range of veterinary technician duties as a working member of the clinical team.
• Establish and enforce patient care standards, clinical protocols, and safety practices for the department.
• Oversee the process of patient admitting, hospitalization, and discharge.
• Responsible for administration, delegation, and completion of veterinarian medical orders.
• Mentor technical staff in nursing care, radiology, anesthesia, surgery, dentistry, laboratory, and pharmacy.
• Ensure all patient medical and surgical records are complete and accurate.
• Ensure controlled substance handling and compliance within the technical department.
• Always ensure use of proper safe handling techniques to keep pets calm and safely under control, including but not limited to Fear Free.

Clinical Care:

• Perform advanced specialty technician duties as an active clinical team member.
• Develop, implement, and enforce specialty-specific protocols, workflows, and quality standards.
• Serve as the clinical resource for complex cases, advanced procedures, and technical challenges.
• Monitor controlled substance handling and compliance within the specialty department.
• Maintain departmental equipment, supplies, and readiness for specialty procedures.

Collaboration and Development:

• Collaborate with specialty Veterinarians on case management, process improvement, and continuing education.
• Facilitate interdepartmental communication for multi-disciplinary patient care.
• Track departmental metrics including caseload, equipment utilization, and staff performance.
• Participate in hospital-wide quality improvement and safety programs

Client Management:

• Oversee client flow to ensure patients are seen and treated professionally and efficiently.
• Assist with client complaint resolution and medical complaint administration.
• Oversee compliance with callback and follow-up reminder systems.

Office and Facility Management:

• Oversee departmental cleanliness, supply inventory, and equipment maintenance.
• Verify receipt of all inventory and supplies; mark invoices and packing slips received.
• Ensure OSHA and safety program procedures are continuously monitored and updated.
• Monitor the cost of purchasing to ensure the practice operates within budget.
• Review charges daily to ensure all services have been captured.

Meetings and Communication:

• Organize or participate in monthly staff meetings in conjunction with the hospital management team.
• Read and respond to all communications in a timely manner.
• Ensure hospital policies and guidelines are communicated to all technical staff promptly.

Competencies:

• Leadership and Staff Development
• Advanced Clinical Competence
• Organization and Time Management
• Communication
• Empathy and Interpersonal Skills
• Multi-Tasking and Priority Setting
• Regulatory Compliance

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources