Specialty Client Services Representative (CSR)

Job Description

Position Details

• Full-time schedule: 5 shifts per week, 8 hours each
• Dedicated to our Specialty Departments (supporting Internal Medicine, Surgery, and other advanced services)
• Opportunities to work closely with specialists, technicians, and assistants in a collaborative, client-focused environment

Some of the responsibilities you will own in this role:

• Greet clients with warmth and empathy in stressful situations
• Answer phones, schedule appointments, and manage patient check-ins/outs
• Collect payments and explain financial transactions clearly and professionally
• Maintain accurate medical records and ensure hospital cleanliness
• Collaborate closely with veterinary staff to support patient care

Preferred Qualifications

• 1 year previous experience in veterinary medicine or 2 years experience in human health medicine preferred
• Excellent communication and problem-solving skills
• Ability to remain calm and compassionate in emotional or high-pressure situations
• Strong organizational skills and attention to detail
• Flexibility to work evenings, weekends, and holidays

Benefits

• Be part of a mission-driven team that saves lives every day
• Opportunities for growth and training in the veterinary field
• Supportive leadership and a collaborative work environment
• Competitive pay
• Paid time off and paid parental leave
• Health, dental, and vision insurance
• Employee discounts
• 401K with company match