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Patient Care Coordinator

Wil-O-Paw Animal Hospital

📍 Coloma, MI·Posted 2d ago

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Part-Time · Salary VariesPart-Time

Company Overview

Wil-O-Paw Animal Hospital invites you to join a supportive medical community dedicated to delivering high-quality small animal care in Coloma Charter Township, MI. We are proud to be an AAHA Accredited practice, a distinction reflecting our unwavering commitment to the highest standards of veterinary excellence. Our dedication to our patients is reflected by our outstanding 4.8-star Google rating, demonstrating the deep trust we have earned from the local pet owner community. If you are looking for a place where patient advocacy and medical rigor are standard, this is where you will do your best work.

Joining our team means stepping into a culture built for success. We believe strongly in providing the tools and mentorship necessary for every teammate to grow professionally. As part of a larger network of hospitals, you will have access to unparalleled resources, including educational programs designed to help both credentialed technicians and veterinarians achieve their specific career goals. We maintain programs that foster upward mobility, allowing dedicated teammates to move into leadership roles or receive specific assistance in specialty preparation, ensuring you can always see a path forward in your career.

We are committed to maintaining an exceptional level of medical service for our small animal patients. When complex cases arise, you benefit immediately from the support structure around you. Veterinarians have direct access to internal specialty consultation support to ensure the most comprehensive diagnostic and treatment plans are created for optimal outcomes. For all teammates, we focus on efficient, supportive workflows that allow you to concentrate entirely on patient care, not administrative burdens. We provide the facility and technological support required to practice modern, impactful veterinary medicine.

Coloma Charter Township offers a peaceful, welcoming community setting located near the scenic areas of Western Michigan. This location provides an excellent balance of small-town charm and accessibility to beautiful landscapes, offering opportunities for outdoor recreation and relaxation after your busy shift. When you choose to make your career home here, you gain immediate access to a friendly, appreciative community that actively supports their local veterinary hospital, ensuring a positive work environment both inside and outside the clinic walls.

Job Description

Your Impact as a Patient Care Coordinator

As a Patient Care Coordinator, you will be the central point of contact for our clients, guiding them through their entire visit from check-in to check-out. You will serve as a vital link between the client and the medical team, capturing medical notes, creating treatment plans, and coordinating all aspects of patient care to ensure a seamless and supportive experience.

Your Impact Will Include:

Setting the Stage for a Great Visit: You'll contact clients before their appointments to set expectations, answer questions, and ensure they are prepared for their visit.
Acting as a Medical Scribe: You will be in the exam room to capture real-time medical information from the veterinarian, ensuring all records are accurate and up-to-date.
Creating Treatment Plans: You'll create, present, and clearly explain treatment plans to clients in accordance with the veterinarian's directions.
Coordinating Seamless Care: You will collaborate with the technical team to ensure the veterinarian's treatment plan is completed efficiently and handle all in-room check-outs, including payments and scheduling follow-ups.
Educating Clients: You'll clearly explain discharge instructions, ensure prescription fulfillment, and address any client inquiries.
Following Up with Care: You will conduct post-visit follow-ups to check on the well-being of pets and communicate any test results.

What You'll Bring to the Team

A high school diploma or equivalent.
A genuine love for animals and a passion for delivering exceptional client service.
A friendly, personable, and empathetic demeanor.
Proficient in active listening, with strong computer literacy and typing skills for accurate medical transcription.
Excellent written and verbal communication skills.
Knowledge of (or eagerness to learn) veterinary medical terminology is preferred.