Time Veterinary Receptionist (Care Coordinator)

PetVet Care Centers' Carolina Veterinary Specialists is seeking a Part- Time Veterinary Receptionist (Care Coordinator) to join our Emergency Team in Matthews, NC!

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

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Position Overview

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Who We’re Looking For

An ideal candidate will have:

• 18 years of age or older to be considered for this position
• At least 1 year of experience in customer service, reception, or administrative work required
• A positive, can-do attitude and a passion for providing an exceptional client experience
• Strong emotional intelligence and professionalism under pressure
• Excellent written and verbal communication skills
• A genuine love for pets and their families
• The ability to sit, stand, bend, and kneel as needed, and lift up to 25 lbs unassisted

Schedule

• Part-Time (less than 30 hours per week)
• 2 openings for Saturday and Sunday from 7am to 5pm
• 1 opening for Thursday, Friday, Saturday, and Sunday from 5pm to 2am

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources