Lead Veterinary Receptionist/Customer Service Representative

Career growth opportunity!

West Side Animal Clinic is seeking an experienced and compassionate Lead Client Service Representative (CSR) to join our exceptional team. As the first point of contact for our clients, CSRs play a critical role in creating a welcoming, supportive environment and building lasting trust in our veterinary care.

In this role, you’ll not only provide outstanding customer service—scheduling appointments, managing client communications, processing payments, and offering guidance on our services—but also join our leadership team to assist with front desk operations. You’ll oversee daily workflows, support and train fellow CSRs, and ensure that every client interaction reflects our commitment to kindness, clarity, and professionalism.

If you're a natural leader who thrives in a fast-paced, team-oriented setting and is passionate about helping people and pets, we’d love to hear from you.

Schedule and compensation:

• Compensation: $20 - $22 per hour, for each hour worked
• This is a full-time position, with a flexible schedule and availability needed Monday-Friday. No weekends!

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum qualifications and skill set:

• 3+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary industry experience required
• Proficiency in the following skills:
  • Strong leadership and supervisory skills with the ability to guide front desk workflows and team accountability
  • Experienced in coaching, training, and evaluating CSRs to support team growth and performance
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience working with veterinary practice management software, Avimark preferred
  • Confidently navigates difficult conversations with empathy, professionalism, and possesses strong de-escalation skills
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose us?

West Side Animal Clinic is a 3-doctor small animal general practice located in Hamilton, OH. We are committed to promoting responsible pet ownership, preventative health care, and health-related educational opportunities for our clients. Our hospital boasts a friendly team with good longevity and we foster a supportive, team-oriented culture where high standards of medicine, clear communication, and professional growth are prioritized. As we continually grow, we value leaders who are energized by the opportunity to help shape our culture and influence the direction of our future growth, all the while maintaining the strong community relationships that make us West Side Animal Clinic.

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