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Lead Receptionist

Phoenixville Animal Hospital

📍 Phoenixville, PA·Posted 6d ago

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💰 ~$42k–$56k/yrFull-TimeHealth InsuranceDental & VisionPTO / Paid Time OffPet Care DiscountGrowth Opportunities

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Company Overview

When you join Phoenixville Animal Hospital, you are committing to a culture built on mutual respect and medical excellence. We are proud to be AAHA Accredited, a designation that confirms our commitment to the highest quality standards in small animal practice. Our reputation for quality care is strong, evidenced by our excellent 4.7-star Google rating, reflecting the deep trust the community places in our services. This is your chance to join a professional environment where you are valued and empowered to do your best work every day in Phoenixville, PA.

As part of a larger veterinary network, you benefit from a supportive organizational structure designed to help all teammates succeed. We understand that continued education is key to professional satisfaction, and we offer robust programs to help you achieve your specific career goals, whether that means becoming a credentialed technician, moving into leadership, or pursuing advanced training. You will be integrated into a culture that provides strong workflow support and encourages mentorship, ensuring you always feel equipped to handle challenging cases and grow professionally within the hospital setting.

Our commitment is exclusively to small animal practice, ensuring a deep focus on contemporary veterinary medicine. While working in our AAHA Accredited facility, you will maintain access to advanced tools and resources that enhance patient outcomes. Veterinarians have the advantage of internal specialty consultations across our network, allowing you to manage complex cases with confidence and provide the most comprehensive care possible. We consistently invest in our facilities and equipment to ensure our teammates are always positioned to deliver superior diagnostic and therapeutic services.

Located just northwest of Philadelphia, Phoenixville offers a rich blend of historic charm and modern energy. Known for its revitalized downtown area, you will find an engaging community complete with independent restaurants, local breweries, and unique cultural events. This location offers the perfect balance of suburban living and accessibility to major metropolitan amenities, ensuring you enjoy an excellent quality of life outside of the hospital. Phoenixville is a welcoming place where you can easily settle in and feel connected to the local community.

Job Description

Your Impact as a Lead Customer Service Representative

As a Lead Customer Service Representative (Lead CSR), you are a working leader who sets the tone for the hospital's first impression. You support daily front desk operations while providing essential guidance, coaching, and support to the CSR team. In this role, you are responsible for maintaining exceptional client experiences, reinforcing service standards, and serving as the primary point of escalation for client and workflow issues. You partner closely with hospital leadership to ensure smooth operations, team alignment, and a positive, collaborative culture.

Your Impact Will Include:

Leading by Example: You will serve as a role model for service excellence, professionalism, and teamwork, performing all core CSR duties including scheduling, check-ins, and financial transactions.
Mentoring the Team: You will support the onboarding and training of new CSRs, providing real-time coaching, feedback, and development planning to help your teammates succeed.
Solving Problems: You will act as the first point of escalation for client concerns and service recovery, using sound judgment to resolve issues and identifying workflow gaps to suggest improvements.
Driving Communication: You will build strong relationships across departments (technicians, veterinarians, leadership) and handle sensitive or escalated client conversations with confidence and care.
Managing Operations: You will support daily front desk coverage, monitor client experience, and ensure the accuracy of scheduling, records, and reporting.
Championing Culture: You will lead with integrity and empathy, maintaining a calm, supportive presence during high-volume situations and reinforcing hospital values.

What You'll Bring to the Team

High school diploma or equivalent is required.
Minimum of 2 years of customer service experience is required.
Strong computer skills, including experience with scheduling systems and POS platforms.
Excellent communication skills with the ability to communicate clearly, empathetically, and professionally.
Prior lead, senior, or mentoring experience is required.
Experience in veterinary, healthcare, or multi-location service environments is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate based on your experience and leadership role.

Total Wellbeing

Comprehensive coverage including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Financial Health

Plan for your future with a 401k retirement plan, plus Life Insurance and Short-Term Disability options.

Commitment to Growth

We support your career goals with opportunities for professional development and training.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

Valuable Perks

Enjoy paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Physical Requirements: Ability to sit, stand, and walk for extended periods. Manual dexterity to operate computers and office equipment. Ability to communicate clearly with clients and team members. Reasonable accommodations may be made.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [email protected] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.