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Hospital Operations Manager

📍 Chicago, IL·Posted 33d ago

💰 Avg $55k–$85kFull-TimeHealth Insurance401k MatchPTO / Paid Time OffCE AllowanceBonusWork-Life Balance

Are you a dedicated and dynamic leader with a passion for veterinary medicine? Do you thrive on driving growth and fostering a positive and collaborative team environment? National Veterinary Associates is seeking enthusiastic Veterinary Hospital Managers to join our thriving team in the Greater Chicago area!

These roles demand a leader with the interpersonal and organizational skills to continue achieving our goals of delivering excellent patient care and customer service to both our clients and referring veterinarians.

The successful candidate will have experience in Operations Management, including but not limited to Human Resources, Personnel Management, Marketing, and Business Development. Additionally, strong financial and operational acumen in budgeting and P&L will be required and utilized daily.

If you are a dynamic team leader with an entrepreneurial drive who is ready to take charge of a multi-million-dollar business that positively impacts your community, this role may be for you! *experience leading teams in the veterinary medicine industry is preferred, however, we are also open to operations management backgrounds in human healthcare, retail, hospitality, or consumer services.

For more information about NVA, please visit: https://www.nva.com/

The Opportunity:

As a Hospital Manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities:

Complete ownership of P&L, accountable for the hospital's performance
Collaborate with regional leadership to identify trends and forecast the hospital's needs
Manage accounts receivable
Oversee hospital inventory and control facility and administrative costs
Manage payroll for hospital staff
Develop the hospital schedule and manage labor costs
Champion change and identify, document, share, and promote best practices
Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
Implement new technologies and initiatives to improve operational efficiency
Establish and drive the culture of the hospital
Track and maintain current licensures for all DVMs
Provide feedback and handle challenging conversations
Demonstrate and reinforce the highest level of client service

Qualifications:

A bachelor’s degree in business or a related field is preferred
3-5 years of experience in a managerial role, including customer service experience
Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus