Experienced Veterinary Receptionist

What You'll Do

• Welcoming clients and patients with professionalism, warmth, and compassion
• Answering multi-line phones, scheduling appointments, and managing daily calendars
• Checking patients in and out while ensuring accurate documentation
• Maintaining electronic medical records with attention to detail
• Processing invoices, payments, and client financial transactions
• Explaining hospital services, appointment expectations, and discharge instructions
• Assisting with prescription requests and medication pick-up coordination under veterinarian direction
• Communicating effectively with veterinarians, technicians, and support staff to ensure efficient patient flow
• Providing calm, empathetic support during urgent or emotionally sensitive situations
• Helping maintain an organized, welcoming front desk and lobby environment

What We’re Looking For:

We're seeking someone who is:

• Experienced in veterinary client service (not an entry-level position)
• Passionate about helping pets and the people who love them
• Friendly, professional, and confident communicating with clients
• Comfortable multitasking in a busy veterinary hospital
• Organized, dependable, and detail-oriented
• Able to remain calm under pressure while prioritizing multiple responsibilities
• A collaborative team player who enjoys supporting others

Preferred Qualifications

• Minimum of one year of veterinary receptionist, veterinary client service, or medical front desk experience
• Previous experience in a veterinary hospital or animal healthcare setting
• Familiarity with veterinary medical terminology
• Experience with veterinary software such as Cornerstone, AVImark, ezyVet, or similar platforms
• Bilingual (English/Spanish) strongly preferred

Physical Requirements

This position requires the ability to:

• Sit, stand, and walk for extended periods throughout the workday
• Frequently bend, stoop, kneel, and reach
• Lift and carry up to 40 pounds independently and heavier pets with assistance
• Safely handle dogs, cats, and other companion animals of varying sizes and temperaments
• Work in a veterinary healthcare environment with routine exposure to animal dander, fur, saliva, cleaning chemicals, disinfectants, medications, and occasional loud noises
• Perform repetitive computer and telephone tasks while maintaining excellent attention to detail

Why You'll Love Working With Us:

Schedule

• This is a part-time position offering approximately two shifts per week.
  
  
  • Rotating 10- or 12-hour shifts
  • Schedule and Availability: 7:00 AM – 1:00 AM, Monday through Sunday
  • Flexibility to support evenings, weekends, and rotating holidays is required (employees are not scheduled every holiday but are expected to participate in holiday coverage)

Compensation

• $18.00-$22.00 per hour, based on experience and qualifications

• Employee discounts on veterinary services and products
• Comprehensive onboarding and hands-on training
• Continuing education and professional development opportunities
• Access to Penn Foster Veterinary Technician scholarship opportunities for eligible team members interested in advancing into a credentialed veterinary technician career
• CalmHealth mental wellness resources
• Rocket Lawyer legal resources
• A collaborative hospital culture that values teamwork, communication, and career growth
• Opportunities for future advancement as our hospital continues to grow