Experienced Veterinary Receptionist

What You'll Do

• Provide friendly, high-quality customer service with compassion and enthusiasm
• Greet clients and pets warmly and create a welcoming front-desk experience
• Answer phones, schedule veterinary appointments, and respond to client questions
• Collect patient histories and ensure accurate information is documented
• Check patients in and out and communicate patient needs to the veterinary team
• Process invoices, payments, estimates, and other financial transactions accurately
• Determine vaccination, immunization, and wellness status of incoming patients
• Manage prescription, food, and product requests under veterinarian guidance
• Accurately enter and update client and patient information in the practice management system
• Assist with appointment confirmations, reminders, and client follow-up
• Maintain a clean, organized, professional, and welcoming reception area
• Communicate effectively with veterinarians, veterinary technicians, assistants, and management
• Help create a next-level client experience from the first phone call through checkout

 Boarding, Kennel and Patient Care Support

• Assist with the daily care and monitoring of boarding and hospitalized patients
• Feed, walk, exercise, and provide basic care for boarding pets according to established instructions
• Monitor pets for changes in appetite, behavior, comfort, or overall condition and communicate concerns to the appropriate team member
• Assist with safe and compassionate animal handling and restraint when appropriate
• Help maintain clean, sanitary, organized kennels, runs, treatment areas, and patient spaces
• Assist with laundry, stocking, cleaning, and other hospital support duties
• Provide additional support to the veterinary team during busy periods
• Learn additional hospital and patient-care responsibilities through cross-training

What We're Looking For

• High school diploma or equivalent
• Minimum 1 year of veterinary, medical, customer service, or reception experience preferred
• Previous veterinary reception or animal hospital experience is a plus
• Strong communication and interpersonal skills
• Comfortable answering phones and interacting with clients in person
• Tech-savvy and comfortable learning practice management software, email, and digital communication tools
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize in a fast-paced veterinary environment
• Team-oriented with a positive, can-do attitude
• Compassionate toward pets and their people
• Comfortable learning new responsibilities and cross-training in different areas of the hospital
• Dependable, punctual, and willing to jump in wherever the team needs support
• Comfortable safely handling and caring for dogs and cats
• Ability to lift up to 30–50 lbs. as needed
• Availability to work occasional weekends as needed

What We Offer

• Competitive hourly pay starting at $15/hour, based on relevant work experience
• Paid Time Off (PTO)
• Closed on all federal holidays
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Employee Pet Care Discounts
• Flexible scheduling
• Career development and ongoing training
• Cross-training opportunities across veterinary reception, boarding, kennel, and hospital operations
• Opportunities for professional growth within veterinary medicine
• Supportive, team-oriented work environment