ER Client Services Representative (CSR)

Position Details

• Full-time or Part-time: 11AM - 11PM
  • 1 week day shift
  • Saturday and Sunday
• Dedicated to our Emergency Department (nights, weekends, and holidays required)
• Night differential pay for evening and overnight shifts
• Collaborative, supportive, and mission-driven hospital environment

Some of the responsibilities you will own in this role:

• Welcome clients with warmth and compassion during stressful situations
• Answer phones, schedule appointments, and manage patient check-ins and check-outs
• Process payments and explain financial transactions clearly and professionally
• Maintain accurate patient medical records
• Support hospital cleanliness and organization
• Work closely with veterinarians, technicians, and staff to ensure seamless patient care

Preferred Qualifications

• Previous experience in veterinary, medical, or customer service roles preferred
• Strong communication and problem-solving skills
• Ability to stay calm, compassionate, and professional under pressure
• Excellent organizational skills and attention to detail
• Flexibility to work evenings, weekends, and holidays

Benefits

• Be part of a dedicated veterinary emergency team that saves lives every day
• Opportunities for career growth and training in the veterinary field
• Supportive leadership and a collaborative work culture
• Competitive compensation, ($20-22/h) including night differential pay
• Comprehensive benefits package:
  • Paid Time Off (PTO) and paid parental leave
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Employee discounts on veterinary services