Emergency Veterinary Receptionist

Our hospital provides advanced care in:

• Emergency and Critical Care
• Internal Medicine
• Surgery
• Advanced Diagnostics

What You’ll Do

Deliver Exceptional Client Service

Responsibilities include:

• Welcome clients and patients with professionalism, empathy, and compassion
• Answer high-volume phone calls while prioritizing urgent patient needs
• Coordinate Emergency walk-ins and Specialty appointments
• Accurately register patients and maintain electronic medical records
• Collect patient histories and verify client information
• Process invoices, payments, deposits, and financial transactions
• Communicate clearly with veterinarians and technicians regarding patient flow
• Provide updates, discharge instructions, and follow-up communication
• Maintain a clean, organized, and welcoming reception area
• Support efficient hospital workflow through teamwork and collaboration

What We’re Looking For

Required Qualifications

• Minimum 2 years of Veterinary Receptionist, Veterinary Client Service Representative, or Veterinary Medical Reception experience
• Previous experience working in a Veterinary Hospital
•  Outstanding communication and interpersonal skills 
•  Excellent multitasking and organizational abilities 
•  Strong attention to detail and accuracy 
•  Ability to remain calm and professional during busy or emotionally challenging situations 
•  Comfortable using multiple computer systems and veterinary software 

Highly Preferred

• Emergency Veterinary Hospital experience
• Specialty Veterinary Hospital experience
•  Experience with ezyVet, Instinct, Cornerstone, AVImark, or similar veterinary software
•  Strong understanding of veterinary terminology and client education 

Schedule

Schedule includes:

• Weekday evening shifts
• Rotating weekend schedule
•  Rotating holidays shared fairly among the team 
•  Flexible availability to support hospital operations 

Team members should be able to:

• Sit, stand, walk, bend, and move throughout an entire shift
• Lift up to 50 pounds independently and more with assistance
•  Assist with patient transport when needed 
•  Work around animals of varying sizes and temperaments 
•  Safely work around animal dander, fur, saliva, urine, feces, blood, disinfectants, cleaning chemicals, and medical odors 
•  Maintain professionalism in a fast-paced environment with frequent interruptions and changing priorities 

What We Offer

Grow Your Career with Innovetive Petcare

• Competitive compensation (starting at $16/hour, with higher compensation based on experience) 
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Life Insurance and Disability Coverage
• Employee Assistance Program (EAP)
• Calm Health Mental Wellness Resources
• Rocket Lawyer Legal Benefits
• Employee Pet Care Discounts
• Continuing Education and Professional Development Opportunities
• Career advancement opportunities throughout Innovetive Petcare's growing national network of hospitals

We're looking for professionals who are:

•  Experienced Veterinary Receptionists ready to elevate client care
•  Excellent communicators who remain calm under pressure
•  Organized, dependable, and detail-oriented
•  Compassionate professionals who enjoy helping both people and pets
•  Collaborative team players who thrive in Emergency and Specialty Medicine
•  Passionate about building a long-term career in veterinary healthcare