Customer Service Representative

Job Description

Garden City Veterinary Care aims to provide owners with sound, honest choices for their pets and to provide our patients with excellent and compassionate medical care. We strive to give our customers the best personalized service possible and to create a friendly, professional work environment for our awesome staff!

As a Client Service Representative, your job tasks would include (but not limited to):

• Answering phones
• Taking messages
• Scheduling Appointments
• Answering E-mails and Communicating with clients via PetDesk
• Checking-In Clients and Patients; ensuring their file information is accurate
• Collecting and Processing Payments, cash handling
• Maintaining a clean lobby
• Accounting; Closing/Opening procedures
• Assisting in animal handling of pets up to 50lbs
• Accurate communication with Outside Pharmacies, other Veterinary Clinics and clients.

The Client Service Representative role is essential to the success of the hospital, and we are looking for a candidate will the following experience:

• 1-2 years in a Customer Service/Customer Facing role
• Excellent communication, multitasking and organizational skills
• Compassion for our patients and their owners
• Team Player willing to learn
• Spanish language skills are a plus but not required
• High school diploma or GED
• 1+ year in the Veterinary Field (preferred)

Physical Demands:

• Standing and walking up to 25% of the time.
• Computer work.
• High stress environment.

Garden City Veterinary Care prides itself on the diversity of its staff. We are an Equal Opportunity Employer; we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, or disability status.

Job Type: Part-time or Full-Time

Pay Range: $18.00-$21.00 per hour

• Flexible scheduling available
• Employee Pet Discount
• Educational opportunities
• Closed most major holidays

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.