Client Services Representative

Swift Creek Animal Hospital | Midlothian, VA

Do you love animals, enjoy helping people, and thrive in a fast-paced environment? At Swift Creek Animal Hospital, we're more than just a veterinary practice, we're a team of compassionate professionals dedicated to providing exceptional care to pets and outstanding service to the families who love them.

We're looking for an enthusiastic, friendly, and dependable Veterinary Receptionist to be the welcoming face of our hospital. If you're passionate about making a difference in the lives of pets and their owners, we'd love to meet you!

Why Join Swift Creek Animal Hospital?

At Swift Creek, you'll work alongside a supportive team that values collaboration, growth, and compassionate care. Whether you're an experienced veterinary receptionist or looking to start a career in veterinary medicine, we're willing to train the right person who brings a positive attitude and a love for animals.

What You'll Bring

✔ Compassionate, positive, and professional attitude

✔ Excellent communication and customer service skills

✔ Strong multitasking and organizational abilities

✔ Comfortable using computers and learning new software

✔ Ability to stay calm and productive in a busy environment

✔ Previous reception, customer service, or veterinary experience is a plus, but not required

What You'll Do

As a Veterinary Receptionist, you'll play a vital role in creating a positive experience for every client and pet who walks through our doors. Responsibilities include:

• Greeting clients and pets with warmth and professionalism
• Scheduling appointments and managing daily patient flow
• Answering phones and assisting clients with questions and service needs
• Processing payments and handling client transactions
• Maintaining accurate patient and client records
• Managing incoming and outgoing mail and email communications
• Supporting the veterinary team with administrative tasks
• Keeping the lobby and reception area welcoming, organized, and clean

Preferred Qualifications

• Knowledge of veterinary terminology is helpful
• Previous veterinary, kennel, boarding, or animal care experience is preferred
• Experience working with dogs and other companion animals
• Strong attention to detail and time-management skills
• Ability to build positive relationships with clients, pets, and team members

What We Offer

• 401(k) with Company Match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account 
• Life Insurance
• Paid Time Off
• Employee Pet Care Discounts

Ready to Join Our Team?

If you're looking for a rewarding career where you can make a meaningful impact on pets and the people who love them, we invite you to apply today. Join Swift Creek Animal Hospital and become part of a team that is passionate about providing exceptional veterinary care while creating lasting relationships within our community.

Job Type: Full-Time
Work Location: In Person | Midlothian, VA

"Every pet deserves exceptional care, and every team member deserves a workplace where they can grow, learn, and make a difference."