Client Service Technician

• $19 - $22/hr. based on experience

Full-Time Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Employee Pet Discount
• Paid Time Off (PTO) and Holidays
• Professional Development and Tuition Assistance
• Uniform Stipend
• Retirement Plan

Schedule:

• Full Time
• 4x10 hour shifts per week within the hours/days:
  • Monday - Friday
  • 7am – 5pm

• Greet all guests and customers with kindness & respect
• Check-in patients
• Provide introductory information to new customers
• Obtain patients’ history, vital signs, and weight recording all information in the chart, and communicating with DVM
• Working with a team of CSRs and other departments to find appropriate solutions
• Collection of payment for services rendered
• Ensure that the reception area and exam rooms are clean and odor-free
• Verify all client information is up to date and accurate in the system
• Answer and transfers calls on multi-line telephone in a friendly and professional manner
• Strong working knowledge of veterinary procedures and pharmacology
• Discharge surgical patients and answer questions about the procedure, medications, and aftercare
• Takes messages from clients or RDVMs when appropriate and makes a callback in Ezyvet
• Assist with patient restraint, blood draws, and radiology
• Calculate and fill prescriptions per veterinarians’ instructions
• Working knowledge of veterinary terminology

Administration

• Email home-care instructions, referral reports, and medical notes from all procedures and hospital visits to referring veterinarians
• Gather all forms and go-home items and verify invoices and instructions before discharge time
• Scan all faxed lab results, place them in the patient's medical records, and email copies to the appropriate DVM
• Make sure all exam rooms are stocked
• Scan all RDVM records, forms, lab results, etc., into patients’ files
• Check messages on voice mail
• Maintain and provide information for no-shows, rescheduled, and canceled appointments
• Keep reception desk and area tidy and clean
• Clean up after pet accidents in the waiting room
• Place all client and RDVM correspondence, ICU sheets, faxed records, and other documents in patient files in the appropriate (chronological) order
• Clean and stock client restroom as necessary or alert custodian to needs
• Operate office machines to include postage scale, fax machine, computer, printer, photocopy machine, credit card machine, scanner

Qualifications:

• You have experience of at least six months working in a veterinary hospital as a veterinary assistant
• You are dedicated to maintaining a positive, respectful, uplifting hospital culture and genuinely love working with people that share that same value.
• Take the initiative – you are a * hard worker who contributes to the operation of the entire hospital*, you will help get all the day’s duties done!
• You are versatile – you know how to effectively adapt to the individual needs of each patient and are dedicated to making a difference in the lives of patients and their families.
• You possess clinical skills and experience that include (but are not limited to):
  • Safe patient restraint
  • Excellent client service
  •  Phlebotomy and catheter placement
  • Knowledge of radiology safety and proper technique
  • Solid foundation of knowledge of common veterinary medications

• Fluent English speaking and reading skills required; multilingual candidates are encouraged to apply.

• Fort Worth, TX
• Arlington, TX
• Keller, TX
• Southlake, TX
• Grapevine, TX
• North Richland Hills, TX
• Hurst, TX
• Bedford, TX
• Colleyville, TX
• Burleson, TX
• Weatherford, TX
• Dallas, TX