Client Service Representative

Cheektowaga Veterinary Hospital is looking to add a compassionate and skilled Client Service Representative to our team.  

Cheektowaga Veterinary Hospital, located just south of Buffalo, New York, is seeking a part-time CSR. For over 50 years, we’ve been a trusted provider of full-service companion animal care to a loyal clientele. Here, you’ll enjoy a supportive work environment, no on-call or after-hours emergencies at a state-of-the-art facility. www.cheektowagavet.com

We’re proud to provide high-quality care with advanced tools and technology, including:

• In-house laboratory
• Two ultrasounds
• Digital radiography
• Surgical and therapeutic lasers
• Full surgical monitoring equipment
• On-site pharmacy

Located in the vibrant Buffalo area, Cheektowaga offers something for everyone. Residents enjoy easy access to Lake Erie, providing opportunities for boating, fishing, and a variety of watersports, while nearby ski slopes make winter recreation convenient and enjoyable. The area also boasts a thriving restaurant scene, rich historic architecture, and an affordable cost of living, making it an attractive place to live and work. And, of course, there is always the excitement, pride, and occasional heartbreak that comes with cheering on Buffalo’s beloved sports teams.

Client Service Representative  

Cheektowaga Veterinary Hospital in Cheektowaga, NY

$18.00 - $21.00 per hour 

WHAT YOU’LL DO

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system  
• Warmly greets clients  
• Prepares patient files  
• Receives and relays client correspondence and updates client financial records  
• Answers client’s inquiries about basic animal care questions and routine procedures  
• Educates clients on over-the-counter products such as flea and tick preventions  
• Admits patients and handles medical records entries accurately  
• Prepares client invoices for services performed  
• Handles payment transactions  
• Receives and relays telephone, fax, and email messages accurately and promptly  

Our Comprehensive benefit package includes:

• Medical, dental, and vision insurance 
• 401(k) with a total company match up to 4%, after 6 months of employment 
• Generous paid time off and flexible scheduling 
• Continuing education allowance and professional development support 
• Mental Health Resources 
• Company paid bonding leave or applicable state provided bonding leave 

Perks for Your Pets Too!

Because we know how much your pets mean to you, we offer special benefits designed just for them: 

• Pet Care: Discounts on veterinary services and products 
• Diagnostics: Savings on reference lab testing 
• Nutrition: Discounts on Purina pet foods 
• Insurance: Preferred rates with our pet insurance partner 

REQUIREMENTS

• High school diploma or equivalent  
• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required  
• Significant experience with basic office functions in a busy office environment  
• Must be a team player and have compassion for pets and their people 
• Part-Time hours; approximately 15-20 hours per week (evenings and Saturday help preferred)

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.  

Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.  

Employment will require the successful completion of references and background check.  

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws. 

Learn more about our career opportunities at: https://rarebreedvet.com/careers/  

Where uncommon support partners with joy.