Client Service Representative (CSR)

We are seeking an experienced, personable “service extraordinaire” to join our team as a Client Service Representative.

About VCA :

At VCA Animal Hospitals, we’re passionate about delivering world-class veterinary care while supporting the people who make it possible. As part of Mars Veterinary Health, we’re committed to helping our teams grow while making a lasting impact on pets and the people who love them. 

About Our Hospital :

VCA All Pets is a 2-doctor practice providing high-quality veterinary care including preventive medicine, surgery, dentistry, diagnostics, and compassionate client service. We pride ourselves on creating a collaborative, supportive environment where team members can learn and grow. 

We also offer Doggy Daycare that offers a fun, safe, and engaging environment where your dog can socialize, stay active, and enjoy supervised playtime throughout the day. We also offer additional services like nail trims, go-home baths, and nap time to make your pet's stay extra special!

Why We Need You:
As the face of VCA All Pets, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.  

The Opportunity:

As a Customer Service Representative you’ll play an important role in supporting our doctors and technicians while helping create a positive experience for pets and their families. This is a great opportunity for someone who loves animals, enjoys teamwork, and wants to grow in veterinary medicine.

What You’ll Do

The Client Service Representative is the foundation around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
• Cross training as a dog daycare attendant which includes supervising play areas and maintaining daycare & daycare yard.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

Schedule: Part-time, Monday - Saturday. Combination of morning and evening shifts up to 20 -25 hours per week. This position requires flexibility based on the needs of the hospital.

Compensation:
The anticipated hourly range for this position is $16.00 -$17.00 per hour, depending on experience, qualifications, skills, and business needs.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.