Client Service Representative

Position Overview

Some of the responsibilities you will own in this role:

• Welcome clients and patients with professionalism, empathy, and compassion
• Answer high-volume phone calls while appropriately prioritizing urgent patient needs
• Coordinate emergency walk-ins and scheduled appointments
• Accurately register patients and maintain electronic medical records
• Collect patient histories and verify client information
• Process invoices, payments, deposits, and other financial transactions
• Communicate clearly with veterinarians and technicians regarding patient flow
• Provide clients with updates, discharge instructions, and follow-up communication
• Maintain a clean, organized, and welcoming reception area
• Support efficient hospital workflow through teamwork and collaboration

Preferred Qualifications

• Minimum 2 years of  Veterinary Client Service Representative preferred
• Outstanding communication and interpersonal skills
• Excellent multitasking and organizational abilities
• Strong attention to detail and accuracy
• Ability to remain calm, compassionate, and professional during busy or emotionally challenging situations
• Comfortable navigating multiple computer systems and veterinary software

Benefits

• Competitive Compensation – $17.00/hour, based on experience, skills, and qualifications. 
• Cohesive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs. 
• Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being. 
• Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding. 
• Generous Paid Time Off – Recharge with paid vacation and personal days. 
• 401(k) with Company Match – Invest in your future with our retirement savings plan.