Client Care Liaison

Client Care Liaison, Emergency
Location: Waukesha, WI
Schedule: First Shift  | 7am-4pm  | Wed/Thu/Fri  | Every Other Weekend  | Some holidays will be required
Compensation: $19-25/hr+, Dependent on Experience 

Why Join Wisconsin Veterinary Referral Center in Waukesha?
WVRC Waukesha is a 24/7 VECCS Level I Certified Emergency & Specialty Hospital where every team member plays a vital role in delivering exceptional patient care. As part of our collaborative, fast-paced team, you'll work alongside board-certified specialists, emergency clinicians, and experienced veterinary professionals who are committed to mentorship, teamwork, and continuous learning. Our brand-new, state-of-the-art facility provides the tools and resources you need to succeed, while our supportive culture encourages professional growth, celebrates every contribution, and empowers you to make a meaningful difference for pets and the families who love them every day.

In your day-to-day, you will:

• Serve as the vital connection between our medical teams and pet owners throughout their visit.
• Guide clients through complex medical information with empathy, clarity, and professionalism.
• Provide compassionate support to pet owners during emotionally challenging situations.
• Ensure every client feels informed, respected, and cared for throughout their experience at WVRC.
• Use your veterinary knowledge and communication skills to enhance the client experience and strengthen trust.
• Continue making a meaningful impact in veterinary medicine while working in a role without the physical demands of lifting patients, floor nursing, or long clinical shifts.

What You Bring:

• High school diploma or equivalent. 
• Minimum of 2 years of experience as a veterinary technician or a skilled veterinary assistant. 
• Confident and professional demeanor, with the ability to remain composed in a fast-paced environment.
• Excellent verbal, written, and interpersonal communication skills, including the ability to effectively explain medical information, medications, and home-care instructions to clients.
• Strong client service skills with a passion for helping others and building positive relationships with clients and colleagues.
• Comfortable managing multiple priorities, staying organized, and taking initiative.
• Ability to work independently while collaborating effectively as part of a team.
• Ability to safely handle pets and assist with restraint when necessary.
• Proficient with computers and basic keyboarding skills.
• Knowledge of veterinary medical terminology, medication handling, lab sample management, prescriptions, and aftercare instructions preferred.
• Previous experience with client communication, including answering phones and interacting with clients in person.
• Ability to stand and walk for the duration of the shift.
• Fluent English skills (speaking and reading) are required; fluency in additional languages is a plus.

Perks & Benefits: 

• Medical - Dental - Vision
• HSA & Flexible Spending Plan Options
• Paid Time Off
• 401k + company match
• Uniform Allowance
• Veterinary Service Benefits
• CE Allowance - Short & Long- Term Disability Options 
• Onsite Veterinary Social Worker available to employees & clients 
• Extensive training to all new (and existing) employees with our Learning & Development Trainers to advance their skills and career    
• Referral Bonuses 
• Being a part of a team of elite professionals who prioritize the needs of their patients 

This position allows you to continue using your veterinary knowledge and compassion — without the physical demands of lifting patients, working on the floor, or long clinical shifts. If you love the veterinary field but are looking for a position that’s less physically demanding and more client-focused, this may be the perfect next step in your career! 

Surrounding Areas
WVRC Waukesha is within commuting distance of many veterinary professionals throughout Waukesha County and the greater Milwaukee area, including: 

• Pewaukee
• Brookfield
• Hartland
• Wauwatosa
• Mukwonago
• West Allis
• Oconomowoc
• Milwaukee