Assistant Hospital Manager
Anchorage, AK (onsite)
Full time plus Benefits

Job Summary
As the Assistant Hospital Manager, and an integral member of the management team, you will assist with directing, administering, and coordinating the daily operations of the hospital in support of policies, goals, and objectives of the organization by performing the following duties personally or collaboratively as part of a team.

• Assists in developing plans to enable organization to achieve its mission; implements targeted strategies and initiatives; and demonstrates behaviors consistent with PET’s values
• Delivers results to target, via developing and executing effective plans, and reinforces the connection between the staff’s daily functions and the balanced scorecard
• Supports the Hospital Director in the creation and execution of development plans for Leads to enable sustained results and performance including providing the tools for the Leads to develop their staff; takes appropriate opportunity to mentor staff, peers and leaders.
• Assists with creating and maintaining the organizational structure to manage current activities and projected growth activities. Participates in the recruitment and hiring of clinical and support staff at the facility level at the direction of the Hospital Director
• Collaborates with team members to include doctors, partners, and staff to support improving patient care, client satisfaction, safety and training, implementing best practices, increasing growth and reducing costs.
• Ensures P&L and other organizational targets are achieved.
• Assists in all onboarding activities of newly hired staff to ensure timely and effective New Hire Integration. Completes all required reporting related to tracking of onboarding process within prescribed timeframes
• Through collaboration with management team, assist with execution of post onboarding training program for all staff. Ensures that the targeted knowledge is effectively transferred during and post training. Completes all required reporting related to tracking of training activities within prescribed timeframes
• Provides balanced and timely feedback ongoing (positive and constructive) and holds staff accountable to performance standards and seeking first to understand before being understood. Manages performance consistent with the principals and values of the organization. Completes and/or assists with submission and tracking of performance management documentation
• Helps to develop best practices with support of other key resources; identifies root causes and solutions via analytical problem solving and presents possible solutions and recommendations clearly and succinctly. Ensures execution of workflow processes per design and through ongoing assessment and coaching
• Assists in the development and installation of procedure and controls to promote communication and adequate information flow within the facility and between facilities
• Participates in the performance appraisal process for the staff within the facility; guides and coaches the Leads in writing and communicating individual appraisals for their respective team members, with oversight of the Hospital Director
• Develops strategies and tactics to achieve client satisfaction targets including investigating service issues and coordinating efforts with the Hospital Director; monitors client surveys for trends, proactively contacting clients that have specific complaints; develops staff to provide targeted response to those clients, inclusive of appropriate and timely resolution
• Coordinates visits and acts as the host for the specific facility with all visitors
• Participates as a member of various operational-oriented councils as deemed appropriate
• Ensures hospital maintains effective stock of medicine, supplies, and materials to achieve stock-out and obsolescence targets. Ensures all services, medicine, supplies and materials provided are charged appropriately
• Ensures expenses are equal or less than budgeted for purchased items or services. Assists Hospital Director and Leads in managing to labor cost targets
• Performs other duties as assigned

• The requirements listed below are representative of the knowledge, skill, and/or ability required:
• Three years’ experience operating a veterinary hospital (multi-specialty preferred); or four years’ related work experience, including experience training and developing team members and direct P&L responsibility
• Bachelor's degree (preferred) + additional professional certifications (ideal)
• Resides within a commutable distance in order to meet the daily onsite requirement, under 50 miles 
• Leadership, management, staff development, problem solving, interpersonal, presentation and organizational skills
• Strong conceptual, analytical, research, problem solving and presentation skills, and abilities, consistently demonstrate accuracy, and thoroughness in work product
• Proven ability to deliver results, including the development of leads and staff, and the desire to independently develop and progress in their own knowledge and skills
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; ability to write reports and business correspondences; ability to effectively present information and respond to questions from management and staff
• Strong working knowledge of MS Office suite including Word, Excel and PowerPoint, working knowledge of a Hospital Information System desired

• Properly lift and carry up to 40 pounds, 1 to 5 times per shift
• Properly bend at the waist, up to 10 times per shift
• Extended sitting and/or standing (4-6 hours)
• Properly restrain animals up to 40 pounds, 1 to 5 times per shift

Perks & Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401K
• Flexible schedule
• Healthcare spending or reimbursement accounts such as HSAs or FSAs
• Retirement benefits or accounts
• Education assistance or tuition reimbursement
• Employee discounts
• Workplace perks such as food/coffee and flexible work schedules
• Relocation assistance

Location Highlight

Anchorage offers city amenities with the Chugach Mountains and Cook Inlet right at its edge. With an extensive trail network, year-round outdoor recreation, and wildlife sightings within city limits, it's a place where you can build your career and enjoy Alaska's natural beauty every day.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn't just a job, it's an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.